SPACE ALCHEMISTSupport
Every message receives an answer, usually within a few days. English and French.
In the game, Menu → Contact / Feedback also reaches us. Those messages are anonymous: we read them, but we cannot answer them.
Frequent questions
How do I report a bug?
Write to support@spacealchemist.app with your iPhone model, your iOS version, the level you were playing and what happened just before the problem. A screenshot or a screen recording helps a lot.
Where is my progress saved?
On your iPhone only. Deleting the app deletes your progress, your ship and your settings. There is no cloud save at the moment.
How do I get a refund for a purchase?
In-app purchases are processed by Apple. To request a refund, go to reportaproblem.apple.com and sign in with your Apple Account. We never see your payment details.
Which devices are supported?
iPhone with iOS 17 or later, in portrait orientation. The game is available in English and in French, and follows the language of your iPhone.
How do I join the beta?
The public beta runs on TestFlight, Apple’s beta testing app. The invitation link will be published on this page when the beta opens.
How do I delete my data?
Write to support@spacealchemist.app with the player identifier shown in Menu → Privacy. The full procedure is described in the Privacy Policy.
Credits
- Music
- Nico J. (fiverr.com/jrmienicolle) and Uppbeat
- Planets
- Made with the Pixel Planet Generator by Deep-Fold
- Particles
- Kenney Vleugels, kenney.nl (CC0)
- Fonts
- Share Tech Mono by Carrois Type Design (SIL Open Font License 1.1), Pixel Operator by Jayvee Enaguas (CC0), BankGothic by Bitstream